apple card

    Apple Card's stil broken after Apple broke it

    After Apple broke my Apple Card yesterday, I thought I’d found the correct, undocumented, undiscoverable way to update the App Store to use my new card information. Nope. Apple is still declining transactions from their own card after they unilaterally decided to change it.

    Screenshot of Apple Wallet showing a series of Apple Card transactions declined for "Incorrect Card Information".

    I’m anticipating the moment they tell me they’ve canceled my account for nonpayment. What an unnecessary mess.

    Apple updated my Apple Pay so that I couldn't pay Apple

    I got an email this weekend that Apple was updating my Apple Card’s expiration date. The old date would work for purchases through the end of the year.

    Today Apple Music said I can’t play songs until I update my payment info. I clicked the offered button and got an unworking form with unlabeled, required fields.

    A credit card information form with unlabeled, required fields.

    When I guessed the right value for the unlabeled field (which wasn’t asking for my name; it didn’t allow me to type a space character), it told me it already had that card information on file. I closed that and went into System Settings > me > Payment & Shipping. There was no way to update the payment information there. A quick trip to Kagi said I have to update that through the App Store app instead.

    So I went into that app and clicked Manage Payments. It prompted me to enter my credit card info there. That didn’t work, once again because that card was already on file. I clicked the Back button on that form and it took me to a different screen I hadn’t seen before that listed my payment methods. The form on the new screen wouldn’t let me edit my Apple Card, but it did allow me to delete that card altogether and add it right back. That seems to have been the right combination of incantations. I can listen to music again.

    To recap:

    • Apple made changes to my Apple Card.
    • They didn’t apply those changes to their own internal system.
    • The prompt for me to do it myself didn’t work.
    • Neither did the second place I tried.
    • Neither did the third.
    • …until a random button click took me to the hidden screen I needed in the first place.

    Does anyone at Apple use this themselves? I’m doubtful.