apple
- I pick a type of workout (like strength, core, or yoga) I’d like to try, and use the filter to choose a length of time I’d like to work out. I want to do strength training for 20 minutes? Here’s a list.
- From that list I choose a trainer. This is convenient if there’s one I like and I want to see more of their workouts, but not as helpful for choosing between them. The app makes the trainers’ biographies available but I was overwhelmed with choices the first time.
- Which exercises a workout includes. If my shoulder hurts, I might want to skip lateral raises.
- Which muscles groups it exercises. Sometimes I’d like to target specific areas like glutes or biceps or shoulders or quads.
- I log in to their store website.
- I view my order history and find my laptop.
- Apple has my MacBook Pro’s serial number on file with this order, and they also have a list of equipment covered by AppleCare. Since my laptop isn’t already covered, the site displays a “Buy AppleCare” button next to it.
- I click the “Buy AppleCare” button, choose to use my billing information that Apple already has on file, and click “Buy it now”.
- I get a confirmation email and move on to other things.
- A customer visits Apple’s store website.
- Under “Mac Accessories”, they click “AppleCare”.
- They see a new form titled “What’s your Mac’s serial number?” and a link to how to find that information.
- When the user enters their serial number, the website looks up that part information and selects the appropriate AppleCare plan for their hardware.
- They add the plan to their cart and check out normally.
- The user gets a confirmation email and moves on to other things.
- I logged into their store website and looked for a process like the one I described above.
- When that failed to materialize, I browsed around until I found the AppleCare plans in the store.
- After some rooting around, I found the correct plan and added it to my cart.
- I was given the option of picking my plan up in an Apple Store or having it mailed to me. Wait, what? Pickup? Mail? For a warranty? Fine — mail it.
- After a couple of days, my AppleCare plan arrived in the mail. It came in a large cardboard box with a tiny cardboard box inside it. The tiny box contained some printed material and a registration number, but no Apple stickers or anything else I’d actually want.
- Per instructions, I went to a separate section of the Apple website and entered my laptop’s serial number (which they already have on file from when I bought it last year!) and the AppleCare registration number (which they already have on file from when I bought it a few days earlier!).
- I agreed to the Terms of Service, which were identical to the now-completely-unnecessary printed copy that came in the box.
- After submitting those numbers, Apple asked if I wanted my coverage certificate sent by email or by postal service. “Telegraph” and “carrier pigeon” were not available options, so I chose email.
- Apple informed me that I’d successfully completed my application, that my registration was now in progress, and that I would receive my certificate when they had finished verifying my registration.
- That was over 12 hours ago. I didn’t get any kind of confirmation email, but my browser history helped me find the status page so I could check in on it today. It’s still stuck at “Registration in progress”, presumably while Gertrude from Accounts finds my punchcard in the filing cabinet.
Review: Apple Fitness+
I’ve been using Apple’s Fitness+ service since it came available. It’s still a young product and has lots of room to improve, but its fundamentals are solid. This is what I like and dislike about it.
What I like: doing the exercises
First, the workouts themselves are excellent. They offer exercises I’m not used to, and I’ve found that working with a trainer, even a pre-recorded one that isn’t talking to me personally, motivates me to push harder than I do when I’m working out alone. At the end of a workout I’m exhausted, and the next day my body reminds me that I did something difficult.
This is the litmus test, after all. A trainer that doesn’t challenge and doesn’t push me harder than I would push myself isn’t much of a trainer. Fitness+ meets this requirement in spades.
Second, Fitness+ has a lot of workouts. When it’s time to use one, I want help picking one that’s appropriate to me. The app’s “discoverability” is… decent:
If I know what workout I want to do, and which trainer I want to work with, Fitness+ is fine.
What I don’t like: finding the exercises
But that discoverability is barely sufficient, and leads to my sole criticism. Fitness+ could and should help me find new workouts that are appropriate for me personally, and today it doesn’t.
Within selections, the main differentiator in a screenful of similar-seeming workouts is the genre of background music. I know people may have strong preferences here but I don’t. As of writing there are 15 “Strength with Gregg” workouts. At a glance, I can’t tell the difference between them. Every screenshot shows exercises for both upper and lower body, even though most workouts target certain muscles. Navigating through each available workout exposes that information but it’s a lot of work when I’m ready to start lifting weights and would rather lift than investigate. Better titles like “Leg Strength with Gregg” would help a lot here.
There’s not an option to like or dislike workouts. I want a recommendation system like Apple Music’s: tell me what I might like based on what I’ve enjoyed, not just what’s similar to what I did last time.
Descriptions of workouts are more vague than they should be. For example, one reads “the focus of this workout is upper body, with a new element added to each move as you go.” But what part of my upper body? I want to know:
If Fitness+ had filters that let me specify that I’d like to work my triceps and lats for 20 minutes, or find one that includes hammer curls because that sounds good today, I’d use it a lot.
Workouts need more audio cues. I spend a lot of effort trying to look at the TV so I can pace myself with the trainer, and would like a consistent signal to complete a rep. I wish the producer would add a chime or beep after each movement so that I could follow along without contorting to see the screen.
Finally, many other Apple apps use Siri to power smart recommendations. Putting all the above together, I’d like to see a Fitness+ notification like “you skipped leg day. Here’s a good leg workout you’ll going to like.” It’s easy to rationalize skipping a workout, but harder when someone’s reminding you that you’ve been a couch potato and giving you personalized suggestions for changing that.
Summary
It’s tricky to find an exercise I want in Fitness+, but that’s because there are so very many excellent ones to choose from. And that’s the important part: once I find workouts I like, they motivate me to work harder than I would on my own. I’ve found the accountability, even if it’s to someone who can’t see me and who I’ll never meet, to keep me moving. I am stronger and healthier for using the app than I would be without it.
Apple Fitness+ may have some rough edges, but for a new service that’s still improving, I’m into it.
Applecareless
While I almost never buy extended warranties, conventional wisdom is that you should always buy AppleCare for an Apple laptop. You have up to a year after buying your laptop to purchase the extended coverage. At a high level, you’re basically buying an insurance policy for a piece of hardware with a specific serial number. Why does Apple make this so difficult?
I bought my MacBook Pro directly from Apple’s website. Here’s how AppleCare purchase should work:
A lot of people bought their laptops through other sources, like local dealers, chain retail stores, and so on. Since Apple might not have any record of their purchase, here’s how that process should work:
In reality, the process is far less polished and, well, un-Apple-like:
I’d probably shrug the ordeal off if I were dealing with Best Buy, Microsoft, or some other company not known for their customer service. But Apple? This was the opposite of the kind of experience they usually provide and I’m disappointed that the process was so clumsy.