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Hulu’s new subscriber agreement claims to require users to resolve significant disputes through arbitration. It specifically prevents us from participating in class action lawsuits:

ANY DISPUTE BETWEEN YOU AND US, EXCEPT FOR SMALL CLAIMS, IS SUBJECT TO A CLASS ACTION WAIVER AND MUST BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION.

This is a terrible deal for users.¹ Hulu gets the right to hire someone to settle disputes. We lose the right to protect ourselves as a group if Hulu does something horrible that hurts us.

They provide a method for rejecting these clauses in section 7, subsection 7 “Opt-out.” If you wish to retain your legal rights, you have to send them a physical letter stating that you wish to opt out of both the arbitration agreement and the class action waiver. This is the letter I’m sending them:

Me
123 Main St.
Tampa, FL
me@example.com

February 1, 2024

Disney Opt-Out
P.O. Box 11565
Burbank, CA, 91510

Dear Opt-Out Team:

I am opting out of the Hulu Subscriber Agreement’s arbitration agreement and class action waiver.

Sincerely,
 
 
 
Me

I highly recommend you send your version of this typo: email physical mail to Hulu. Otherwise, you’ll lose important legal rights to protect yourself legally if Hulu acts in a way that harms you.